Morning 

I have problems connecting Desipher to a new License inside 3D Max.

My company bought a Full License for me to use. I received an email saying that the new license was allocated to my email, I can see it in my User Dashboard, but every time I try to Log in into Desipher (v1.09) inside 3D Max 16, I am being connected to the Free License where I can just see ForenSic License. I tried "Reseting MAC1", closing Desipher, closing 3D Max and connecting back again, but still same issue.

It looks like I can just connect to the user with Free Forensic active, and I need to be connected to "ALL ACCESS" License one.

Could you please help me solving this problem?

Hi Monica,

Sorry to hear that.
I've checked the account and the licence was assigned to you through Paul's account.
Everything is set correctly so not sure what's causing this.
We reset the MAC address assigned to you from his admin account.

Can you let us know if this fixed the issue?

Regards,
Nigel

Hi Nigel,

Sorry about my late response, I was out from my computer.

I have tried again, no new results. I am still with the same problem, just connecting to the ForenSic License. I am attaching a screenshot of it.
I again tried restarting, closing everything, but nothing new happened 

Paul gave me his details too, so I could check if something was wrong inside his admin account, but ... it is not solved yet.

What else can we do?

Best,

Monica

Hi Monica,

Please check again.
The web development team say they have resolved the issue.

Sorry for any inconvenience this may have caused today.

Regards,
Nigel

Hi Nigel,

Thanks so much, I don't know what was the issue, but whatever the web development team did, fixed it.

Now everything is correct  . It goes into the account straight away.

Best,

Monica

Hi I'm having same problem to connect to Free Forensic with my account and password but it doesn't work. 

Could you help me with that?

regards, 

Sabrina

Hi Sabrina,

Are you using the latest installer v1.22.0
If not I suggest downloading and installing first.

All software before 1.21.0 won't connect to the license server.

You can reset your password by logging into your SiNi account. 
Make sure you use the same details to log into Desipher.

Regards,
Nigel

Thats odd?

Can you please post a support ticket instead of Forum post?
log into your online dashboard and create the support ticket. 

Thanks

Hi I can't log in with my account in DESIPHER and using FORENSIC
Would you please help me?

Best Regards

Are you using the exact same user email and password as you use to log into your online account?
Test by seeing if you can log into the website.

https://docs.sinisoftware.com/desipher-license-manager