SiNi Software Topic   Problems Login in through Desipher inside 3D Max 2016
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Problems Login in through Desipher inside 3D Max 2016
monica
2 years ago

Morning :)

I have problems connecting Desipher to a new License inside 3D Max.

My company bought a Full License for me to use. I received an email saying that the new license was allocated to my email, I can see it in my User Dashboard, but every time I try to Log in into Desipher (v1.09) inside 3D Max 16, I am being connected to the Free License where I can just see ForenSic License. I tried "Reseting MAC1", closing Desipher, closing 3D Max and connecting back again, but still same issue.

It looks like I can just connect to the user with Free Forensic active, and I need to be connected to "ALL ACCESS" License one.

Could you please help me solving this problem?

Problems Login in through Desipher inside 3D Max 2016
user image   monica
2 years ago

Morning :)

I have problems connecting Desipher to a new License inside 3D Max.

My company bought a Full License for me to use. I received an email saying that the new license was allocated to my email, I can see it in my User Dashboard, but every time I try to Log in into Desipher (v1.09) inside 3D Max 16, I am being connected to the Free License where I can just see ForenSic License. I tried "Reseting MAC1", closing Desipher, closing 3D Max and connecting back again, but still same issue.

It looks like I can just connect to the user with Free Forensic active, and I need to be connected to "ALL ACCESS" License one.

Could you please help me solving this problem?

  user image   monica   Problems Login in through Desipher inside 3D Max 2016
2 years ago

Morning :)

I have problems connecting Desipher to a new License inside 3D Max.

My company bought a Full License for me to use. I received an email saying that the new license was allocated to my email, I can see it in my User Dashboard, but every time I try to Log in into Desipher (v1.09) inside 3D Max 16, I am being connected to the Free License where I can just see ForenSic License. I tried "Reseting MAC1", closing Desipher, closing 3D Max and connecting back again, but still same issue.

It looks like I can just connect to the user with Free Forensic active, and I need to be connected to "ALL ACCESS" License one.

Could you please help me solving this problem?

user image
  monica
3 years ago
  Problems Login in through Desipher inside 3D Max 2016
2 years ago

Morning :)

I have problems connecting Desipher to a new License inside 3D Max.

My company bought a Full License for me to use. I received an email saying that the new license was allocated to my email, I can see it in my User Dashboard, but every time I try to Log in into Desipher (v1.09) inside 3D Max 16, I am being connected to the Free License where I can just see ForenSic License. I tried "Reseting MAC1", closing Desipher, closing 3D Max and connecting back again, but still same issue.

It looks like I can just connect to the user with Free Forensic active, and I need to be connected to "ALL ACCESS" License one.

Could you please help me solving this problem?

user image
  monica
3 years ago
  Problems Login in through Desipher inside 3D Max 2016
2 years ago

Morning :)

I have problems connecting Desipher to a new License inside 3D Max.

My company bought a Full License for me to use. I received an email saying that the new license was allocated to my email, I can see it in my User Dashboard, but every time I try to Log in into Desipher (v1.09) inside 3D Max 16, I am being connected to the Free License where I can just see ForenSic License. I tried "Reseting MAC1", closing Desipher, closing 3D Max and connecting back again, but still same issue.

It looks like I can just connect to the user with Free Forensic active, and I need to be connected to "ALL ACCESS" License one.

Could you please help me solving this problem?

  10 Topic Replies

  SiNi Nigel
2 years ago

Hi Monica,

Sorry to hear that.
I've checked the account and the licence was assigned to you through Paul's account.
Everything is set correctly so not sure what's causing this.
We reset the MAC address assigned to you from his admin account.

Can you let us know if this fixed the issue?

Regards,
Nigel

  user image    SiNi Nigel
2 years ago

Hi Monica,

Sorry to hear that.
I've checked the account and the licence was assigned to you through Paul's account.
Everything is set correctly so not sure what's causing this.
We reset the MAC address assigned to you from his admin account.

Can you let us know if this fixed the issue?

Regards,
Nigel

    user image   SiNi Nigel
2 years ago

Hi Monica,

Sorry to hear that.
I've checked the account and the licence was assigned to you through Paul's account.
Everything is set correctly so not sure what's causing this.
We reset the MAC address assigned to you from his admin account.

Can you let us know if this fixed the issue?

Regards,
Nigel

user image
  SiNi Nigel
3 years ago
  SiNi Nigel   Reply
2 years ago

Hi Monica,

Sorry to hear that.
I've checked the account and the licence was assigned to you through Paul's account.
Everything is set correctly so not sure what's causing this.
We reset the MAC address assigned to you from his admin account.

Can you let us know if this fixed the issue?

Regards,
Nigel

user image
  SiNi Nigel
3 years ago
  SiNi Nigel   Reply
2 years ago

Hi Monica,

Sorry to hear that.
I've checked the account and the licence was assigned to you through Paul's account.
Everything is set correctly so not sure what's causing this.
We reset the MAC address assigned to you from his admin account.

Can you let us know if this fixed the issue?

Regards,
Nigel

  monica
2 years ago

Hi Nigel,

Sorry about my late response, I was out from my computer.

I have tried again, no new results. I am still with the same problem, just connecting to the ForenSic License. I am attaching a screenshot of it.
I again tried restarting, closing everything, but nothing new happened :(


Paul gave me his details too, so I could check if something was wrong inside his admin account, but ... it is not solved yet.

What else can we do?

Best,

Monica

  user image    monica
2 years ago

Hi Nigel,

Sorry about my late response, I was out from my computer.

I have tried again, no new results. I am still with the same problem, just connecting to the ForenSic License. I am attaching a screenshot of it.
I again tried restarting, closing everything, but nothing new happened :(


Paul gave me his details too, so I could check if something was wrong inside his admin account, but ... it is not solved yet.

What else can we do?

Best,

Monica

    user image   monica
2 years ago

Hi Nigel,

Sorry about my late response, I was out from my computer.

I have tried again, no new results. I am still with the same problem, just connecting to the ForenSic License. I am attaching a screenshot of it.
I again tried restarting, closing everything, but nothing new happened :(


Paul gave me his details too, so I could check if something was wrong inside his admin account, but ... it is not solved yet.

What else can we do?

Best,

Monica

user image
  monica
3 years ago
  monica   Reply
2 years ago

Hi Nigel,

Sorry about my late response, I was out from my computer.

I have tried again, no new results. I am still with the same problem, just connecting to the ForenSic License. I am attaching a screenshot of it.
I again tried restarting, closing everything, but nothing new happened :(


Paul gave me his details too, so I could check if something was wrong inside his admin account, but ... it is not solved yet.

What else can we do?

Best,

Monica

user image
  monica
3 years ago
  monica   Reply
2 years ago

Hi Nigel,

Sorry about my late response, I was out from my computer.

I have tried again, no new results. I am still with the same problem, just connecting to the ForenSic License. I am attaching a screenshot of it.
I again tried restarting, closing everything, but nothing new happened :(


Paul gave me his details too, so I could check if something was wrong inside his admin account, but ... it is not solved yet.

What else can we do?

Best,

Monica

  SiNi Nigel
2 years ago

Hi Monica,

Please check again.
The web development team say they have resolved the issue.

Sorry for any inconvenience this may have caused today.

Regards,
Nigel

  user image    SiNi Nigel
2 years ago

Hi Monica,

Please check again.
The web development team say they have resolved the issue.

Sorry for any inconvenience this may have caused today.

Regards,
Nigel

    user image   SiNi Nigel
2 years ago

Hi Monica,

Please check again.
The web development team say they have resolved the issue.

Sorry for any inconvenience this may have caused today.

Regards,
Nigel

user image
  SiNi Nigel
3 years ago
  SiNi Nigel   Reply
2 years ago

Hi Monica,

Please check again.
The web development team say they have resolved the issue.

Sorry for any inconvenience this may have caused today.

Regards,
Nigel

user image
  SiNi Nigel
3 years ago
  SiNi Nigel   Reply
2 years ago

Hi Monica,

Please check again.
The web development team say they have resolved the issue.

Sorry for any inconvenience this may have caused today.

Regards,
Nigel

  monica
2 years ago

Hi Nigel,

Thanks so much, I don't know what was the issue, but whatever the web development team did, fixed it.

Now everything is correct :) . It goes into the account straight away.

Best,

Monica

  user image    monica
2 years ago

Hi Nigel,

Thanks so much, I don't know what was the issue, but whatever the web development team did, fixed it.

Now everything is correct :) . It goes into the account straight away.

Best,

Monica

    user image   monica
2 years ago

Hi Nigel,

Thanks so much, I don't know what was the issue, but whatever the web development team did, fixed it.

Now everything is correct :) . It goes into the account straight away.

Best,

Monica

user image
  monica
3 years ago
  monica   Reply
2 years ago

Hi Nigel,

Thanks so much, I don't know what was the issue, but whatever the web development team did, fixed it.

Now everything is correct :) . It goes into the account straight away.

Best,

Monica

user image
  monica
3 years ago
  monica   Reply
2 years ago

Hi Nigel,

Thanks so much, I don't know what was the issue, but whatever the web development team did, fixed it.

Now everything is correct :) . It goes into the account straight away.

Best,

Monica

  Sabrinafranco
11 months ago

Hi I'm having same problem to connect to Free Forensic with my account and password but it doesn't work. 

Could you help me with that?


regards, 

Sabrina

  user image    Sabrinafranco
11 months ago

Hi I'm having same problem to connect to Free Forensic with my account and password but it doesn't work. 

Could you help me with that?


regards, 

Sabrina

    user image   Sabrinafranco
11 months ago

Hi I'm having same problem to connect to Free Forensic with my account and password but it doesn't work. 

Could you help me with that?


regards, 

Sabrina

user image
  Sabrinafranco
3 years ago
  Sabrinafranco   Reply
11 months ago

Hi I'm having same problem to connect to Free Forensic with my account and password but it doesn't work. 

Could you help me with that?


regards, 

Sabrina

user image
  Sabrinafranco
3 years ago
  Sabrinafranco   Reply
11 months ago

Hi I'm having same problem to connect to Free Forensic with my account and password but it doesn't work. 

Could you help me with that?


regards, 

Sabrina

  SiNi Nigel
11 months ago

Hi Sabrina,

Are you using the latest installer v1.22.0
If not I suggest downloading and installing first.

All software before 1.21.0 won't connect to the license server.

You can reset your password by logging into your SiNi account. 
Make sure you use the same details to log into Desipher.

Regards,
Nigel

  user image    SiNi Nigel
11 months ago

Hi Sabrina,

Are you using the latest installer v1.22.0
If not I suggest downloading and installing first.

All software before 1.21.0 won't connect to the license server.

You can reset your password by logging into your SiNi account. 
Make sure you use the same details to log into Desipher.

Regards,
Nigel

    user image   SiNi Nigel
11 months ago

Hi Sabrina,

Are you using the latest installer v1.22.0
If not I suggest downloading and installing first.

All software before 1.21.0 won't connect to the license server.

You can reset your password by logging into your SiNi account. 
Make sure you use the same details to log into Desipher.

Regards,
Nigel

user image
  SiNi Nigel
3 years ago
  SiNi Nigel   Reply
11 months ago

Hi Sabrina,

Are you using the latest installer v1.22.0
If not I suggest downloading and installing first.

All software before 1.21.0 won't connect to the license server.

You can reset your password by logging into your SiNi account. 
Make sure you use the same details to log into Desipher.

Regards,
Nigel

user image
  SiNi Nigel
3 years ago
  SiNi Nigel   Reply
11 months ago

Hi Sabrina,

Are you using the latest installer v1.22.0
If not I suggest downloading and installing first.

All software before 1.21.0 won't connect to the license server.

You can reset your password by logging into your SiNi account. 
Make sure you use the same details to log into Desipher.

Regards,
Nigel

  Sabrinafranco
11 months ago

Hi Nigel
I'm using  V 1.21 for max 2021
Could you please send me the link to Download V1.22.0?
 I was using the same user and password

  user image    Sabrinafranco
11 months ago

Hi Nigel
I'm using  V 1.21 for max 2021
Could you please send me the link to Download V1.22.0?
 I was using the same user and password

    user image   Sabrinafranco
11 months ago

Hi Nigel
I'm using  V 1.21 for max 2021
Could you please send me the link to Download V1.22.0?
 I was using the same user and password

user image
  Sabrinafranco
3 years ago
  Sabrinafranco   Reply
11 months ago

Hi Nigel
I'm using  V 1.21 for max 2021
Could you please send me the link to Download V1.22.0?
 I was using the same user and password

user image
  Sabrinafranco
3 years ago
  Sabrinafranco   Reply
11 months ago

Hi Nigel
I'm using  V 1.21 for max 2021
Could you please send me the link to Download V1.22.0?
 I was using the same user and password

  SiNi Nigel
11 months ago

Thats odd?

Can you please post a support ticket instead of Forum post?
log into your online dashboard and create the support ticket. 

Thanks

  user image    SiNi Nigel
11 months ago

Thats odd?

Can you please post a support ticket instead of Forum post?
log into your online dashboard and create the support ticket. 

Thanks

    user image   SiNi Nigel
11 months ago

Thats odd?

Can you please post a support ticket instead of Forum post?
log into your online dashboard and create the support ticket. 

Thanks

user image
  SiNi Nigel
3 years ago
  SiNi Nigel   Reply
11 months ago

Thats odd?

Can you please post a support ticket instead of Forum post?
log into your online dashboard and create the support ticket. 

Thanks

user image
  SiNi Nigel
3 years ago
  SiNi Nigel   Reply
11 months ago

Thats odd?

Can you please post a support ticket instead of Forum post?
log into your online dashboard and create the support ticket. 

Thanks

  ardalanj
2 months ago

Hi I can't log in with my account in DESIPHER and using FORENSIC
Would you please help me?


Best Regards

  user image    ardalanj
2 months ago

Hi I can't log in with my account in DESIPHER and using FORENSIC
Would you please help me?


Best Regards

    user image   ardalanj
2 months ago

Hi I can't log in with my account in DESIPHER and using FORENSIC
Would you please help me?


Best Regards

user image
  ardalanj
3 years ago
  ardalanj   Reply
2 months ago

Hi I can't log in with my account in DESIPHER and using FORENSIC
Would you please help me?


Best Regards

user image
  ardalanj
3 years ago
  ardalanj   Reply
2 months ago

Hi I can't log in with my account in DESIPHER and using FORENSIC
Would you please help me?


Best Regards

  SiNi Nigel
2 months ago

Are you using the exact same user email and password as you use to log into your online account?
Test by seeing if you can log into the website.

https://docs.sinisoftware.com/desipher-license-manager


  user image    SiNi Nigel
2 months ago

Are you using the exact same user email and password as you use to log into your online account?
Test by seeing if you can log into the website.

https://docs.sinisoftware.com/desipher-license-manager


    user image   SiNi Nigel
2 months ago

Are you using the exact same user email and password as you use to log into your online account?
Test by seeing if you can log into the website.

https://docs.sinisoftware.com/desipher-license-manager


user image
  SiNi Nigel
3 years ago
  SiNi Nigel   Reply
2 months ago

Are you using the exact same user email and password as you use to log into your online account?
Test by seeing if you can log into the website.

https://docs.sinisoftware.com/desipher-license-manager


user image
  SiNi Nigel
3 years ago
  SiNi Nigel   Reply
2 months ago

Are you using the exact same user email and password as you use to log into your online account?
Test by seeing if you can log into the website.

https://docs.sinisoftware.com/desipher-license-manager



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Copyright © SiNi Software 2021 All rights reserved
Registration: 10001189
Autodesk Autherized developer logo
SiNi Software logo for terms and conditions
Copyright © SiNi Software 2021 All rights reserved
Company Registration: 10001189
Autodesk Autherized developer logo
SiNi Software logo for terms and conditions
Copyright © SiNi Software 2021 All rights reserved
Company Registration No: 10001189
Autodesk Autherized developer logo
SiNi Software logo for terms and conditions
Copyright © SiNi Software 2021 All rights reserved
Company Registration No: 10001189