Search through our help database of questions, how to, or tool tips. Most of the faqs are questions SiNi Software users have been asking over the last few years. We will be updating our help area constantly, so check back to find our most recently asked questions.
You narrow your search by selecting a 3ds max plugin, or category to search in too.
The Desipher License Manager is a login manager to retrieve your licence from the online license server. This provides live user feedback on licences available. Typically, when you log in you uncheck Desipher to hide on startup. If you unexpectantly experience issues logging in, please see the following messages below.
To uninstall navigate to your Windows Control Panel and select Programs and Features, and find SiNi Software 3ds Max Plugins from the list of installed software on your computer. Double click on the selected software to start the uninstall process.
After you open 3ds Max, you may see an empty toolbar. Please note, we cannot remove the empty toolbar when 3ds Max is closed. From the drop-down menu in 3ds Max, select Customise User Interface. Select the Toolbars tab. Select the old SiNi Software toolbar from the dropdown. Press the delete button and the empty SiNi toolbar will be removed.
Yes, our “Order Page” under the “User Dashboard” will apply a discount for bulk orders.
Please see the following for discounts. If you purchase through our Reseller partners, these discounts will be applied by them.
0% 1-4 Licenses
10% 5-9 Licenses
20% 10-24 Licenses
30% 25 and over.
We also offer Enterprise Licensing for larger organisations. Please contact us for details.
DeSipher uses the same login details you created for the website.
Check the details and retry.
If you are able to login to the website, you will be able to log in to Desipher.
Please note. Do not use special characters in your password as they will not be recognised.
Forensic and Scatter are free to use and installed automatically with the downloaded installer.
Forensic also comes bundled with the IgNite utility collection. Both versions have the same features. This means to use the free version you still need to signup and download the installer. In 3ds Max you will see the Desipher license manager at startup. Please log in to this using the same user and password to log into the website User Dashboard.
This only applies to the ILLUMi plugin, included with the IgNite utility collection.
1. First, set the path to point ILLUMI to your library by opening the IgNite Springboard and navigating to the Config Tab.
2. On the UI locate the Set HDRI library path. Point to the route of your HDRI library and it will find all the subfolders.
3. Second, open ILLUMI and it will pick up the libraries.
For instructions on creating HDRI thumbnails and filling in data, please see the ILLUMI page.
SiNi Software has two types of plugins in 3ds Max. First are the utility plugins included with IgNite. The second type is the object plugins. Both are found in different UI locations in 3ds Max.
From the top menu, locate the SiNi dropdown menu and navigate to the IgNite plugins. Alternatively, select the icon on the SiNi toolbar. See Toolbar page for more info.
Please follow the below steps to signing up, installing and getting up and running.
From the top dropdown menu you access all the following;
IgNite plugins - All of the utility plugins.
Desipher License Manager - To log into the software and online license server.
Virus Protection - To protect your scenes from malicious MAXScripts click on Add Virus Callback. This will run automatically and remove any found scripts, harmful in all scenes upon opening them. Remove Virus Callback disables this.
Links to Help pages.
The above links are accessible from the SiNi Toolbar as well. Minus the Virus Protection and Help Links.