Search through our help database of questions, how to, or tool tips. Most of the faqs are questions SiNi Software users have been asking over the last few years. We will be updating our help area constantly, so check back to find our most recently asked questions.
You narrow your search by selecting a 3ds max plugin, or category to search in too.
We offer FREE EDUCATION licensing to authorised academic institutions and training facilities.
The institutions are responsible for installing and issuing SiNi Software on their equipment only. Educational licenses are controlled by an Educational License Server installed on the Campus IT Server. All Education Licenses are subject to a SiNi Education Contract. PLEASE NOTE. Authorised Schools only. This offer does not extend to students.
For any Education related questions please contact email@example.com (Subject: Education Licenses)
From the top dropdown menu you access all the following;
IgNite plugins - All of the utility plugins.
Desipher License Manager - To log into the software and online license server.
Virus Protection - To protect your scenes from malicious MAXScripts click on Add Virus Callback. This will run automatically and remove any found scripts, harmful in all scenes upon opening them. Remove Virus Callback disables this.
Links to Help pages.
The above links are accessible from the SiNi Toolbar as well. Minus the Virus Protection and Help Links.
Question: "I have paid and the licence is not active, what should I do?". We occasionally get asked this. First, log in to your User Dashboard on the website and go to the My Users page. Check the licence is applied to your selected user. The website license server does this automatically. In the unlikely event, it doesn't apply the license will need to be checked manually. If you have purchased through a reseller, there may be a delay due to the setting up your account.
If the above does not resolve the issue, follow the information below, or please create a support ticket from your User Dashboard page.
To uninstall navigate to your Windows Control Panel and select Programs and Features, and find SiNi Software 3ds Max Plugins from the list of installed software on your computer. Double click on the selected software to start the uninstall process.
After you open 3ds Max, you may see an empty toolbar. Please note, we cannot remove the empty toolbar when 3ds Max is closed. From the drop-down menu in 3ds Max, select Customise User Interface. Select the Toolbars tab. Select the old SiNi Software toolbar from the dropdown. Press the delete button and the empty SiNi toolbar will be removed.
DeSipher uses the same login details you created for the website.
Check the details and retry.
If you are able to login to the website, you will be able to log in to Desipher.
Please note. Do not use special characters in your password as they will not be recognised.
Trialling our software can be found on the My users page of the User dashboard. If you have not signed up you MUST do this to access downloads and the 30-day trials. If you are a studio and wish all your team to access trials, each user must sign up individually and activate the trial buttons. Studios will be able to add teams to the studio account later if you purchase licenses to apply to users.