Search through our help database of questions, how to, or tool tips. Most of the faqs are questions SiNi Software users have been asking over the last few years. We will be updating our help area constantly, so check back to find our most recently asked questions.
You narrow your search by selecting a 3ds max plugin, or category to search in too.
To uninstall navigate to your Windows Control Panel and select Programs and Features, and find SiNi Software 3ds Max Plugins from the list of installed software on your computer. Double click on the selected software to start the uninstall process.
After you open 3ds Max, you may see an empty toolbar. Please note, we cannot remove the empty toolbar when 3ds Max is closed. From the drop-down menu in 3ds Max, select Customise User Interface. Select the Toolbars tab. Select the old SiNi Software toolbar from the dropdown. Press the delete button and the empty SiNi toolbar will be removed.
Forensic and Scatter are free to use and installed automatically with the downloaded installer.
Forensic also comes bundled with the IgNite utility collection. Both versions have the same features. This means to use the free version you still need to signup and download the installer. In 3ds Max you will see the Desipher license manager at startup. Please log in to this using the same user and password to log into the website User Dashboard.
Installing SiNi Software is a straight forward process and includes a silent install, for larger studio and render farm installations. please see the second sample below.
When installing SiNi Software with a silent switch, you MUST use an uppercase or capital “S”
Question: "I have paid and the licence is not active, what should I do?". We occasionally get asked this. First, log in to your User Dashboard on the website and go to the My Users page. Check the licence is applied to your selected user. The website license server does this automatically. In the unlikely event, it doesn't apply the license will need to be checked manually. If you have purchased through a reseller, there may be a delay due to the setting up your account.
If the above does not resolve the issue, follow the information below, or please create a support ticket from your User Dashboard page.
Yes, our “Order Page” under the “User Dashboard” will apply a discount for bulk orders.
Please see the following for discounts. If you purchase through our Reseller partners, these discounts will be applied by them.
0% 1-4 Licenses
10% 5-9 Licenses
20% 10-24 Licenses
30% 25 and over.
We also offer Enterprise Licensing for larger organisations. Please contact us for details.
The Desipher License Manager is a login manager to retrieve your licence from the online license server. This provides live user feedback on licences available. Typically, when you log in you uncheck Desipher to hide on startup. If you unexpectantly experience issues logging in, please see the following messages below.
Please follow the below steps to signing up, installing and getting up and running.
This only applies to the ILLUMi plugin, included with the IgNite utility collection.
1. First, set the path to point ILLUMI to your library by opening the IgNite Springboard and navigating to the Config Tab.
2. On the UI locate the Set HDRI library path. Point to the route of your HDRI library and it will find all the subfolders.
3. Second, open ILLUMI and it will pick up the libraries.
For instructions on creating HDRI thumbnails and filling in data, please see the ILLUMI page.
We offer a separate installer for render farms. This is FREE. It only includes the SiNi object plugins required to render 3D scenes. You do not require purchased SiNi licences to install on a render farm. We recommend running a silent installation by using the “/s” switch if necessary. Please make sure you use a capital or uppercase “S”.