Search through our help database of questions, how to, or tool tips. Most of the faqs are questions SiNi Software users have been asking over the last few years. We will be updating our help area constantly, so check back to find our most recently asked questions.
You narrow your search by selecting a 3ds max plugin, or category to search in too.
Question: "I have paid and the licence is not active, what should I do?". We occasionally get asked this. First, log in to your User Dashboard on the website and go to the My Users page. Check the licence is applied to your selected user. The website license server does this automatically. In the unlikely event, it doesn't apply the license will need to be checked manually. If you have purchased through a reseller, there may be a delay due to the setting up your account.
If the above does not resolve the issue, follow the information below, or please create a support ticket from your User Dashboard page.
For network installations where company IT policy and data security is paramount restricting direct access to the internet.
Network administrators install the proxy service on the network allowing a secure encrypted tunnel connection to the online license manager. Within the DeSiper UI, select Network setting and input the required information. The user can then login to their account as usual.
Please see the diagrams below for installation options.
To install SiNi workstation software across a network you can deploy using a silent switch. You MUST use an uppercase or capital “S”
We have a SiNi Proxy server that needs to be installed on your server or a single workstation with internet. This will act as a portal to our online licence server from a workstation without a connection to the internet.
The Desipher License Manager is a login manager to retrieve your licence from the online license server. This provides live user feedback on licences available. Typically, when you log in you uncheck Desipher to hide on startup. If you unexpectantly experience issues logging in, please see the following messages below.
Installing SiNi Software is a straight forward process and includes a silent install, for larger studio and render farm installations. please see the second sample below.
When installing SiNi Software with a silent switch, you MUST use an uppercase or capital “S”
Forensic and Scatter are free to use and installed automatically with the downloaded installer.
Forensic also comes bundled with the IgNite utility collection. Both versions have the same features. This means to use the free version you still need to signup and download the installer. In 3ds Max you will see the Desipher license manager at startup. Please log in to this using the same user and password to log into the website User Dashboard.
SiNi Software has two types of plugins in 3ds Max. First are the utility plugins included with IgNite. The second type is the object plugins. Both are found in different UI locations in 3ds Max.
From the top menu, locate the SiNi dropdown menu and navigate to the IgNite plugins. Alternatively, select the icon on the SiNi toolbar. See Toolbar page for more info.
We believe we can offer a better service and build better products through maintained membership, Software as a Service (SaaS). Our pricing structure is priced fairly on a low cost to free up cash flow and support easy access to our products.
We offer a separate installer for render farms. This is FREE. It only includes the SiNi object plugins required to render 3D scenes. You do not require purchased SiNi licences to install on a render farm. We recommend running a silent installation by using the “/s” switch if necessary. Please make sure you use a capital or uppercase “S”.
From the top dropdown menu you access all the following;
IgNite plugins - All of the utility plugins.
Desipher License Manager - To log into the software and online license server.
Virus Protection - To protect your scenes from malicious MAXScripts click on Add Virus Callback. This will run automatically and remove any found scripts, harmful in all scenes upon opening them. Remove Virus Callback disables this.
Links to Help pages.
The above links are accessible from the SiNi Toolbar as well. Minus the Virus Protection and Help Links.
This only applies to the ILLUMi plugin, included with the IgNite utility collection.
1. First, set the path to point ILLUMI to your library by opening the IgNite Springboard and navigating to the Config Tab.
2. On the UI locate the Set HDRI library path. Point to the route of your HDRI library and it will find all the subfolders.
3. Second, open ILLUMI and it will pick up the libraries.
For instructions on creating HDRI thumbnails and filling in data, please see the ILLUMI page.